What forms of payment do you accept?
We accept Visa, MasterCard, and American Express.
When will I be billed for my order?
Your order will be billed to your credit card account when you complete the "checkout" section of the web site. Since every order is customized, Let’s Get This Party Started, LLC will charge your credit card as soon as the printing process begins. If additions or credits are necessary, we will adjust your order appropriately.
Can I request a catalog?
Because our product offering changes frequently due to manufacturer’s changes, and since we are always updating our site with the hottest new releases, we are not able to offer a print catalog. Instead, our website serves as our catalog.
Can I request a sample of a product I see online?
For most invitations online we do offer samples. Simply purchase a unit of one and we will put it in the US Mail and should arrive to you in about a week. The sample you receive may be blank or may have sample wording, but it will not include your personalized text (when you place your custom order, an electronic proof will be provided with your text on the card background).
What does preprinted mean?
Some items are described as "preprinted". This means the manufacturer has preprinted a greeting or wording on the card already. In most cases, this wording will be "thank you" on a note card, a holiday greeting on a photo card or may be words like "for, date, time" on a fill-in invitation. This preprinted wording cannot be changed and we do not offer any additional custom printing in conjunction with the preprinted wording.
What is an embellishment?
Some cards come with an "embellishment." "Embellishment" may refer to a ribbon, pre-tied bow, glitter or other extra piece that attaches to the card. Please remember that assembly is required when you select an invitation with an embellishment. If you would like for us to assemble the card for you before we ship it, please select the box for the assembly option on the custom order form.
Can Let’s Get This Party Started, LLC assemble the embellishments for me (i.e. tie bows, apply glitter, etc.)?
If you are placing a custom printed order that includes extra pieces or embellishments, we are happy to assemble the product for you before we ship your order. There is an additional fee for this service, and you can select this assembly option on the custom order form when placing your order online. Please keep in mind, the assembly service may add an additional business day to your in-house processing time.
How many lines of text will fit on a particular card?
There is no limit to the amount of text you can submit for a custom printed order. Our professional typesetters will work with your text and do their best to fit it all on the card you select. If the card absolutely will not accommodate all of your text, we will contact you to see about revising the text or selecting a different product. If you are concerned about the amount of text you would like to use, we recommend choosing a standard, easy to read font. Avoid handwriting or script fonts with scrolls and swirls that might be difficult to read if there is a lot of information. When proofing your order, make sure you view the proof at 100% and print it out to see an accurate card size and typesetting. This will allow you to see the size that the font will be when we do our printing, so you can determine if changes need to be made.
Can I order a different quantity than is stated online?
We are only able to provide products in the quantities indicated on the website. Most items are available in any increments you want but occasionally they are only available in units of 10 or 8. Some products do have a minimum quantity for ordering.
Can I add a logo or picture to my printed order?
We are happy to print a logo or picture for you. There is an additional fee of $15.00 for this service. The logo or picture must be in electronic format, and we require the original EPS file or a high resolution JPEG of at least 300 DPI. If your invitation stock is anything other than white, please make sure your image is clear of any white background. The image can be emailed to our art department at artwork@letsgetthisprincesspartystarted.com. Once you have placed your order, please send the email with the attached image and reference your order number. If our art department has difficulty with the image, they will contact you. Otherwise, the logo/picture will be available to view along with your text on the proof.
Can I order envelopes separately?
We receive products in boxes directly from the manufacturer. Products are usually packaged with an equal number of cards and envelopes in a box, and we do not carry bulk envelopes. For this reason, we cannot sell envelopes separately.
Can you tell me if a certain item is in stock?
Everything you see on the website should be in stock. We rely on the manufacturers of the products we carry to inform us if an item is no longer available, and we remove products from our website as soon as we are notified that they are out of stock. In rare circumstances there may be products on the site that are not available. If you place an order for one of these items you will be contacted as quickly as possible.
If I do not see a particular item on your site how can I order it?
If you have seen a product on our website in the past, but it is no longer on the site, it may be temporarily out of stock or it may have been discontinued. Unfortunately, for out of stock items, manufacturers do not provide a specific date of availability; however, as soon as we are notified that a product is back in stock, we will put it back on the website.
How can I contact the manufacturer of a product on your website?
Due to manufacturer restrictions, we are not able to provide their contact information.
How long does it take to receive an order?
Most blank orders have an in-house processing time of 1-2 business days, and most custom printed orders have an in-house processing time of 3-5 business days. Please confirm the processing time for the item you are ordering on the product information page. Once an order has shipped, the delivery time will depend on which shipping method you select. We offer USPS Priority Mail (2-4 business days) and UPS Next Day Air. Please remember that the shipping time is in addition to the in-house processing time. If you are in a time crunch, please contact our customer service department (NEED TO INSERT EMAIL ADDRESS) to discuss which shipping option will be best for you.
Do you offer a rush service on your in-house processing time?
Due to our fast turn around times (in most cases 1-2 business days for blank orders or 3-5 business days for custom printed orders) we do not offer a rush on our in-house processing. We do our very best to ship every order as quickly as possible. We do offer expedited UPS shipping, and we recommend selecting Next Day Air if you need to receive your order quickly. ThIs shipping method will ensure that UPS delivers your order promptly after it has left our facility. Please keep in mind, the shipping method you choose will not affect our in-house processing time and shipping times are based on business days, Monday through Friday only.
Do you ship outside the United States?
We currently only ship within the United States.
Will I receive a proof for my custom order?
Yes, all of our custom printed orders receive a proof within 2-3 business days from the day the order is placed. Your proof will be delivered to you via the email you provided during the ordering process. We will provide several typestyle choices from which you can choose from. The proof will be in Adobe PDF format so make sure you have a PDF reader. Go to adobe.com if you do not have a reader. NEED TO ENTER HYPERLINK.The email will be automatically sent when your proof is done. Please make sure that it does not go into your junk/spam folder. Reply to the email with your typestyle choice and any changes to the proof you want to make. We will then send a revised proof within 1-2 days. Once you are satisfied with the proof you will need to send an email approving your proof. No order ever goes to printing without your approval.
Do I need to enter my credit card information before I receive a proof?
We do ask that you place an order so that a proof can be provided. Your credit card will be charged for the amount of your purchase as soon as you place your order so that we can immediately begin processing the order and reserve the inventory. Note: For information on our cancellation policy, please review our Terms & Conditions.
I am having difficulty viewing my proof. What can I do?
If you have logged into your account and are having trouble viewing your proof, please make sure you have Adobe Acrobat Reader installed on your computer to view the proof in the .PDF format. If you do not have this program, you can download it for free here. NEED TO ADD ADOBE READER HYPERLINK If you are still having difficulty, please contact our customer service department so that we can email or fax the proof directly to you.
If I submit changes to my proof, how long will it take to receive a new proof?
Our art department makes changes to proofs as quickly as possible. Your revised proof will be sent to you within 1-2 business days of submitting the changes.
Can I call you to submit my proof approval by phone?
Unfortunately, we cannot accept verbal approvals for proofs. Please submit your approval electronically by sending a reply email.
How long will it take to receive my order once I have approved my proof?
Once you approve your proof, we need 1-3 business days to print and prepare your order for shipping. Most custom printed orders have an in-house processing time of 3-5 business days. Once an order has shipped, the delivery time will depend on which shipping method you select. We offer USPS Priority Mail as our standard shipping method and UPS Next Day Air as our expedited shipping method. Please remember that the shipping time is in addition to the in-house processing time. If you are in a time crunch, please contact our customer service department ADD LINK) to discuss which shipping option will be best for you.
What if I'm not receiving emails from Let’s Get This Princess Party Started?
We send a number of automated email messages to you regarding your order. For blank orders, you should receive an email confirmation as soon as the order is placed, and once the order is shipped you should receive a shipping notification. Printed orders will also receive proofing instructions via email and proof notifications. Since these messages are automatically generated, your email provider may filter them out completely or route them to a junk/spam mail folder. If you are using a Spam filter or blocker that requires confirmation from the sender or is set to reject email from certain domains, please enable it to receive email from the letsgethisprincesspartystarted.com e-mail server, to ensure receipt of these messages. You can always access your account through our site to find information about your order.
What if I see two pending transactions on my bank or credit card statement,
but I only placed one order?
When you place your order, your credit card is authorized for the full amount of the purchase. If there is a discrepancy between the billing address you provided and the billing address to which your statement is mailed, we will not accept the funds on the authorization. Your bank or credit card company may still have a hold on those funds that appears as a pending transaction on your statement, but since we declined the authorization, it should fall off within a few business days. Our finance department reviews these orders, and if they do not suspect any suspicious or fraudulent activity, they will manually process the credit card authorization. This would be the second pending transaction you see on your account, and this will be the payment we process once your order has shipped. If at anytime you see multiple completed transactions you feel are incorrect, please contact our customer service department immediately.
Can I cancel an order after it has been placed?
Blank invitation orders process very quickly and are often shipped directly from the manufacturer. For this reason, blank stock orders cannot be cancelled. If you decide not to use blank products once you have received them, please contact our customer service department (ADDLINK)to determine if the item is eligible for return and to obtain a return merchandise authorization number.
Most custom printed orders can be cancelled so long as the proof has not yet been approved. If you request cancellation before a proof is created for you, we will completely void your credit card authorization. If you need to cancel after a proof has been created, we retain a $15.00 proof fee and void the balance of your credit card authorization.
If I receive products that I have decided not to use, may I return them?
Most blank stock products can be returned. If you would like to send back any items, please contact our customer service department to determine if the item is eligible for return and to obtain a return merchandise authorization number.
We are not able to accept returns for custom printed orders. Proofs are provided with each printed order for review and final approval before printing. By approving your order, you are agreeing that the proof is ready to print.
How long will it take to receive a refund on returned products?
Your return will be processed and the refund posted to your credit card within 10 business days of receiving your return. Please note that banks have different policies when it comes to releasing funds back to your account, so it could take a few extra business days for the credit to appear on your statement.
How do I place a reorder for the same item I've already received?
We are happy to process a reorder for you. Please call our customer service department during business hours. Please supply your original order number and we can place a reorder for you. We will print the exact proof that we printed on your original order, and you will not need to go back through the proofing process. We will do our best to print and ship your reorder as quickly as possible. The in-house processing time for a reorder is the standard 3-5 business days.
What if my order has shipped, but there was an error in the text I approved or some of my event information has changed?
If your order has already been printed and left our facility, but you need to make changes to your text, please contact our customer service department (NEED LINK) during business hours and we will gladly process a reprint for you. Please reference your original order number, and we will take the changes to your text via email and send you a new proof. You will receive a new order number, and we will go through the proofing process with you again to make any corrections to your wording. Because we know there are extenuating circumstances and changes may be needed even after an order has shipped, we are happy to offer up to a 40% discount on a reprint. We will do our best to print and ship your reprint as quickly as possible. The in-house processing time for a reprint is the standard 3-5 business days.
